Terms of sale

1. Introduction

These Terms and Conditions of Sale (TCS) govern all sales conducted on the website www.ioah-collection.com, owned by IOAH. By placing an order on our website, you fully and unreservedly accept the terms outlined below. We recommend reading these terms carefully before making any purchase.

2. Products

• The items offered for sale on IOAH are vintage furniture and objects carefully selected for their uniqueness. Due to their nature, they may show signs of wear or imperfections that reflect their authenticity and history.

• Product descriptions, dimensions, and photographs are provided with the greatest accuracy possible. However, slight variations may occur.

3. Pricing

• All prices displayed on the website are in euros (€) and include applicable VAT.

• Shipping costs are not included in the item prices and will be added during checkout. These fees vary depending on the destination, weight, and dimensions of the ordered products.

• IOAH reserves the right to modify its prices at any time. However, the prices applied will be those in effect at the time of the order.

4. Orders

• An order is confirmed once full payment has been processed.

• You will receive a confirmation email summarizing your order. Please review the provided information carefully.

• IOAH reserves the right to refuse or cancel any order for legitimate reasons (e.g., item unavailable, payment issue, or suspected fraud).

5. Payment

• Payments are secure and can be made through the following methods: PayPal, Klarna, and major credit/debit cards.

• The total amount of the order, including shipping fees, must be paid at the time of purchase.

6. Shipping

• Shipping terms, delivery times, and costs are detailed in our Shipping Policy.

• IOAH cannot be held responsible for delays caused by third-party couriers or customs procedures.

7. Returns and Refunds

• Returns are subject to the conditions outlined in our Return Policy.

• Return shipping costs are the responsibility of the customer, except in cases of defects or damage caused during delivery.

• Refunds will be processed after the returned items have been received and inspected, within 14 business days.

8. Warranties

• In accordance with applicable laws, all products sold benefit from the legal guarantee of conformity and the guarantee against hidden defects.

• If you receive a dfe ctive product, please contact us promptly with a description of the issue and photos if necessary.

9. Liability

• IOAH cannot be held liable for indirect or unforeseeable damages arising from the use of the products sold.

• In the event of a dispute, IOAH’s liability is limited to the total amount of the relevant order.

10. Governing Law and Disputes

• These Terms and Conditions of Sale are governed by French law.

• In the event of a dispute, an amicable solution will be sought before any legal action is taken. Failing that, the competent courts will be those of Paris, France.

11. Changes to the Terms and Conditions of Sale

• IOAH reserves the right to amend or update these TCS at any time. The applicable terms are those in effect at the time of the order.

12. Customer Service

For any questions or assistance, our customer service team is available:

• Postal address: 116 Avenue Parmentier, Paris 75011, FRANCE

We are committed to responding to your inquiries as quickly as possible.